{"id":163013,"date":"2025-08-13T21:30:02","date_gmt":"2025-08-14T03:30:02","guid":{"rendered":"https:\/\/elotroenfoque.mx\/?p=163013"},"modified":"2025-08-13T21:30:27","modified_gmt":"2025-08-14T03:30:27","slug":"profeco-exige-a-playstation-mostrar-precios-en-pesos-mexicanos-y-con-monto-total-visible","status":"publish","type":"post","link":"https:\/\/elotroenfoque.mx\/index.php\/2025\/08\/13\/profeco-exige-a-playstation-mostrar-precios-en-pesos-mexicanos-y-con-monto-total-visible\/","title":{"rendered":"Profeco exige a PlayStation mostrar precios en pesos mexicanos y con monto total visible"},"content":{"rendered":"<p data-start=\"459\" data-end=\"802\"><strong data-start=\"459\" data-end=\"511\">La Procuradur\u00eda Federal del Consumidor (Profeco)<\/strong> notific\u00f3 a <strong data-start=\"523\" data-end=\"531\">Sony<\/strong>, responsable de la tienda en l\u00ednea de <strong data-start=\"570\" data-end=\"585\">PlayStation<\/strong>, para que cumpla con la <strong data-start=\"610\" data-end=\"653\">Ley Federal de Protecci\u00f3n al Consumidor<\/strong> mostrando los precios de sus productos en <strong data-start=\"696\" data-end=\"715\">pesos mexicanos<\/strong> y con el <strong data-start=\"725\" data-end=\"767\">monto total a pagar claramente visible<\/strong>, como lo establece la legislaci\u00f3n.<\/p>\n<p data-start=\"804\" data-end=\"1107\"><strong data-start=\"804\" data-end=\"839\">M\u00e1s de 100 denuncias ciudadanas<\/strong> motivaron la acci\u00f3n de Profeco, ya que los usuarios reportaron que en el sitio oficial de PlayStation los precios aparec\u00edan <strong data-start=\"964\" data-end=\"982\">en otra moneda<\/strong> o <strong data-start=\"985\" data-end=\"1017\">sin incluir todos los cargos<\/strong> correspondientes, lo cual representa una posible violaci\u00f3n a los derechos del consumidor.<\/p>\n<p data-start=\"1109\" data-end=\"1414\"><strong data-start=\"1109\" data-end=\"1138\">El art\u00edculo 34 de la LFPC<\/strong> obliga a que los precios de productos o servicios, sean nacionales o importados, se presenten <strong data-start=\"1233\" data-end=\"1275\">en idioma espa\u00f1ol y en pesos mexicanos<\/strong>, de manera clara y legible, permitiendo el uso de otros idiomas o sistemas de medida solo como complemento y no como el formato principal.<\/p>\n<p data-start=\"1109\" data-end=\"1414\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-163015\" src=\"https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/08\/profeco-exige-a-sony-mostrar-precios-en-pesos-mexicanos-1-300x184.jpg\" alt=\"\" width=\"300\" height=\"184\" srcset=\"https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/08\/profeco-exige-a-sony-mostrar-precios-en-pesos-mexicanos-1-300x184.jpg 300w, https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/08\/profeco-exige-a-sony-mostrar-precios-en-pesos-mexicanos-1-768x471.jpg 768w, https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/08\/profeco-exige-a-sony-mostrar-precios-en-pesos-mexicanos-1.jpg 883w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p data-start=\"1416\" data-end=\"1711\"><strong data-start=\"1416\" data-end=\"1437\">El art\u00edculo 7 Bis<\/strong> de la misma ley indica que el <strong data-start=\"1468\" data-end=\"1491\">monto total a pagar<\/strong> debe ser exhibido de forma <strong data-start=\"1519\" data-end=\"1540\">notoria y visible<\/strong>, incluyendo <strong data-start=\"1553\" data-end=\"1585\">todos los cargos adicionales<\/strong> como impuestos, comisiones, intereses, seguros u otros gastos aplicables, tanto en <strong data-start=\"1669\" data-end=\"1691\">compras al contado<\/strong> como a <strong data-start=\"1699\" data-end=\"1710\">cr\u00e9dito<\/strong>.<\/p>\n<p data-start=\"1416\" data-end=\"1711\">Tambi\u00e9n lee: <a href=\"https:\/\/elotroenfoque.mx\/index.php\/2025\/08\/13\/recuperan-cuatro-vehiculos-robados-en-celaya-un-hombre-fue-detenido\/\"><strong>Recuperan 4 veh\u00edculos robados en Celaya y detienen a un hombre<\/strong><\/a><\/p>\n<p data-start=\"1713\" data-end=\"1994\"><strong data-start=\"1713\" data-end=\"1763\">Inspectores de Profeco realizaron un monitoreo<\/strong> del sitio para verificar las denuncias. Tras confirmar las irregularidades, la dependencia <strong data-start=\"1855\" data-end=\"1886\">notific\u00f3 formalmente a Sony<\/strong> el 13 de agosto de 2025, solicitando que realice las <strong data-start=\"1940\" data-end=\"1969\">modificaciones necesarias<\/strong> para cumplir con la ley.<\/p>\n<p data-start=\"1996\" data-end=\"2241\"><strong data-start=\"1996\" data-end=\"2024\">La empresa fue advertida<\/strong> de que, en caso de no atender las observaciones, podr\u00edan iniciarse <strong data-start=\"2092\" data-end=\"2136\">procedimientos por infracciones a la ley<\/strong>, que podr\u00edan derivar en <strong data-start=\"2161\" data-end=\"2185\">sanciones econ\u00f3micas<\/strong> y otras medidas correctivas impuestas por la autoridad.<\/p>\n<p data-start=\"2243\" data-end=\"2520\"><strong data-start=\"2243\" data-end=\"2278\">Profeco record\u00f3 a la ciudadan\u00eda<\/strong> que pueden enviar denuncias sobre publicidad o precios irregulares al correo electr\u00f3nico <strong data-start=\"2368\" data-end=\"2407\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2370\" data-end=\"2405\">denunciapublicitaria@profeco.gob.mx<\/a><\/strong>, donde se revisan y atienden los reportes de posibles incumplimientos legales en sitios de comercio electr\u00f3nico.<\/p>\n<p data-start=\"2243\" data-end=\"2520\"><a href=\"https:\/\/www.tiktok.com\/@elotroenfoque\/video\/7521931568865217810?_r=1&amp;_t=ZS-8xeh92v0PRA\"><strong>Sigue tambi\u00e9n las noticias en TikTok<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Procuradur\u00eda Federal del Consumidor (Profeco) notific\u00f3 a Sony, responsable de la tienda en l\u00ednea de PlayStation, para que cumpla con la Ley Federal de Protecci\u00f3n al Consumidor mostrando los precios de sus productos en pesos mexicanos y con el monto total a pagar claramente visible, como lo establece la legislaci\u00f3n. M\u00e1s de 100 denuncias&#8230;<\/p>\n","protected":false},"author":4,"featured_media":163014,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[13,4517],"class_list":["post-163013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-otrasnoticias","tag-guanajuato","tag-noticias-guanajuato"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Profeco exige a PlayStation mostrar precios en pesos mexicanos y con monto total visible - El otro enfoque<\/title>\n<meta name=\"description\" content=\"Profeco notifica a Sony por incumplir con la ley al mostrar precios en otra moneda y sin el total a pagar en su tienda de PlayStation. 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