{"id":171527,"date":"2025-11-17T20:55:20","date_gmt":"2025-11-18T02:55:20","guid":{"rendered":"https:\/\/elotroenfoque.mx\/?p=171527"},"modified":"2025-11-17T21:01:42","modified_gmt":"2025-11-18T03:01:42","slug":"profeco-recupera-mas-de-un-millon-de-pesos-para-consumidores-durante-el-buen-fin","status":"publish","type":"post","link":"https:\/\/elotroenfoque.mx\/index.php\/2025\/11\/17\/profeco-recupera-mas-de-un-millon-de-pesos-para-consumidores-durante-el-buen-fin\/","title":{"rendered":"Profeco recupera m\u00e1s de un mill\u00f3n de pesos para consumidores durante El Buen Fin"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La Procuradur\u00eda Federal del Consumidor inform\u00f3 que durante su operativo especial por <strong>El Buen Fin<\/strong> logr\u00f3 recuperar m\u00e1s de <strong>un mill\u00f3n de pesos<\/strong> a favor de compradores que presentaron inconformidades. Al corte del 17 de noviembre, la dependencia report\u00f3 que el <strong>93.1% de los casos<\/strong> atendidos hab\u00edan sido conciliados exitosamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En los cinco d\u00edas de operativo, la Profeco brind\u00f3 m\u00e1s de <strong>15 mil asesor\u00edas<\/strong> mediante las Oficinas de Defensa del Consumidor y el Tel\u00e9fono del Consumidor. Asimismo, personal de la instituci\u00f3n distribuy\u00f3 material informativo para reforzar los <strong>derechos de las personas consumidoras<\/strong>, especialmente en zonas comerciales de alta afluencia.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/11\/profeco-en-buen-fin-2-1024x618.jpg\" alt=\"\" class=\"wp-image-171530\" srcset=\"https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/11\/profeco-en-buen-fin-2-1024x618.jpg 1024w, https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/11\/profeco-en-buen-fin-2-300x181.jpg 300w, https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/11\/profeco-en-buen-fin-2-768x463.jpg 768w, https:\/\/elotroenfoque.mx\/wp-content\/uploads\/2025\/11\/profeco-en-buen-fin-2.jpg 1160w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">En cuanto a controversias, se atendieron <strong>220 inconformidades<\/strong> por incumplimientos en precios, promociones y entregas. De estas, <strong>205 fueron conciliadas<\/strong>, lo que permiti\u00f3 recuperar <strong>1 mill\u00f3n 326 mil 699 pesos<\/strong> para quienes resultaron afectados durante las compras del fin de semana largo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las categor\u00edas de <strong>tecnolog\u00eda<\/strong>, <strong>electrodom\u00e9sticos<\/strong>, <strong>ropa<\/strong> y <strong>calzado<\/strong> concentraron la mayor\u00eda de las quejas, lo que refleja mayores irregularidades en estos sectores. Para reforzar la vigilancia, se desplegaron <strong>mil 350 servidores p\u00fablicos<\/strong> que supervisaron cerca de 43 mil productos, con mayor presencia en la CDMX y el Estado de M\u00e9xico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n lee: <strong><a href=\"https:\/\/elotroenfoque.mx\/index.php\/2025\/11\/17\/guanajuato-y-claremont-reactivan-hermanamiento-historico-y-anuncian-nuevos-intercambios\/\">Guanajuato y Claremont reactivan hermanamiento hist\u00f3rico y anuncian nuevos intercambios<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La Profeco tambi\u00e9n exhort\u00f3 a quienes contratan <strong>servicios de telecomunicaciones<\/strong> a revisar cuidadosamente contratos, vigencias y penalizaciones, y a confirmar que los servicios promocionados est\u00e9n debidamente <strong>registrados ante la instituci\u00f3n<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finalmente, la dependencia recomend\u00f3 <strong>planificar las compras<\/strong>, respetar un presupuesto y comparar precios mediante la plataforma oficial de El Buen Fin. Adem\u00e1s, record\u00f3 que las quejas pueden presentarse en cualquiera de los <strong>169 m\u00f3dulos de atenci\u00f3n<\/strong>, por el Tel\u00e9fono del Consumidor o a trav\u00e9s de <strong>Conciliaexpr\u00e9s<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.tiktok.com\/@elotroenfoque\/video\/7521931568865217810?_r=1&amp;_t=ZS-8xeh92v0PRA\">Sigue tambi\u00e9n las noticias en TikTok<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Procuradur\u00eda Federal del Consumidor inform\u00f3 que durante su operativo especial por El Buen Fin logr\u00f3 recuperar m\u00e1s de un mill\u00f3n de pesos a favor de compradores que presentaron inconformidades. Al corte del 17 de noviembre, la dependencia report\u00f3 que el 93.1% de los casos atendidos hab\u00edan sido conciliados exitosamente. En los cinco d\u00edas de&#8230;<\/p>\n","protected":false},"author":4,"featured_media":171529,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[13,4517],"class_list":["post-171527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-otrasnoticias","tag-guanajuato","tag-noticias-guanajuato"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Profeco recupera m\u00e1s de un mill\u00f3n de pesos para consumidores durante El Buen Fin - El otro enfoque<\/title>\n<meta name=\"description\" content=\"La Profeco recuper\u00f3 m\u00e1s de un mill\u00f3n de pesos para consumidores durante El Buen Fin tras conciliar el 93% de las quejas por incumplimiento de precios, promociones y entrega de mercanc\u00eda.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elotroenfoque.mx\/index.php\/2025\/11\/17\/profeco-recupera-mas-de-un-millon-de-pesos-para-consumidores-durante-el-buen-fin\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Profeco recupera m\u00e1s de un mill\u00f3n de pesos para consumidores durante El Buen Fin - 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